Shipping Policy
Shipping Policy
Last Updated: August 2026
At YODOLLA, we are committed to providing a reliable and transparent delivery experience. Please review our Shipping Policy below for information about processing times, delivery, shipping areas, tracking, and other important details.
1. Delivery Time
Estimated Total Delivery Time = Processing Time + Shipping Time
Processing Time: 1–2 business days
Shipping Time: 2–7 business days
Estimated Total Delivery Time: 3–9 business days
Business days exclude weekends and UK public holidays.
Please note that delivery times are estimates and may vary depending on your delivery location, product size, warehouse availability, carrier capacity, public holidays, severe weather, peak-season demand, or other circumstances beyond our reasonable control.
We will make every reasonable effort to deliver your order within the estimated timeframe.
2. Free Shipping
We offer FREE standard shipping on all eligible orders within our standard delivery area.
There is no minimum purchase requirement for standard free shipping unless otherwise stated on the product page or during checkout.
Certain remote areas or special delivery services may be subject to additional charges or delivery restrictions. Where applicable, these will be communicated before your order is completed.
3. Shipping Areas
We currently deliver to eligible addresses in:
· England
· Scotland
· Wales
We currently do not deliver to:
· Northern Ireland
· British Forces addresses
· APO/FPO addresses
· PO Boxes
Certain remote areas, islands, or postcodes may also be unavailable for delivery due to carrier restrictions.
If we are unable to deliver to your address, we will contact you as soon as possible.
4. VAT
Prices displayed on the YODOLLA UK website include applicable UK VAT unless otherwise stated.
Any applicable charges associated with your order will be displayed during checkout before you complete your purchase.
5. Shipping Methods
We work with trusted parcel and freight delivery partners to deliver orders throughout our service area.
The carrier and delivery method used for your order will depend on factors including:
· Product size and weight
· Delivery address
· Warehouse location
· Carrier service availability
Standard-sized products will normally be delivered by parcel carriers.
Large, heavy, or oversized products may be delivered using specialist freight or large-item delivery services.
The specific carrier may vary depending on your order and delivery location.
6. Large & Oversized Item Delivery
Some YODOLLA products, including selected gazebos, garden sheds, outdoor furniture, and other large products, may require specialist delivery arrangements due to their size or weight.
For large or oversized deliveries:
· Delivery times may differ from standard parcel deliveries.
· The carrier may contact you before delivery.
· Delivery availability may depend on your postcode.
· Products may be shipped in multiple boxes.
· Multiple boxes may arrive separately or at different times.
Please ensure that the delivery address and contact information provided with your order are complete and accurate.
7. Multiple-Package Shipments
Some YODOLLA products are packaged and shipped in multiple boxes.
Even when the boxes belong to the same product, they may be processed separately by the carrier and may therefore arrive at different times.
For example, if your product is shipped in three boxes, you may receive one or two boxes before the remaining box arrives.
If you receive only part of your order, please check your tracking information first. Additional packages may still be in transit.
If all tracking information shows as delivered but you believe a package is missing, please contact our Customer Service team for assistance.
8. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing available tracking information.
Your shipping confirmation may include:
· Carrier information
· Tracking number
· Estimated delivery information
You can also check your order status through your YODOLLA account or our Track Your Order page.
Please allow some time for tracking information to become active after your order has been dispatched.
For products shipped in multiple boxes, you may receive more than one tracking number.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
· Recipient name
· Street address
· Postcode
· Telephone number
· Email address
before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at customerservice@yodolla.co.uk.
We will make reasonable efforts to update your delivery information before dispatch. However, we cannot guarantee that an address can be changed once the order has entered the fulfilment or shipping process.
10. Failed Delivery
If the carrier is unable to complete delivery, they may:
· Attempt delivery again
· Contact you to arrange another delivery
· Leave the package at an authorised collection location
· Return the package to us
Please follow any instructions provided by the carrier.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact our Customer Service team.
Any refund, redelivery, or applicable additional delivery charge will be handled in accordance with our Return & Refund Policy and applicable UK consumer law.
11. Damaged Packages
If your order arrives damaged, please contact us within 3 business days of delivery at:
To help us investigate and resolve the issue efficiently, please provide:
· Your order number
· Photos of the outer packaging
· Photos of the shipping label
· Photos of the damaged product
· Photos clearly showing the damaged area or parts
Please keep the original packaging until the issue has been reviewed.
Reporting shipping damage within 3 business days allows us to investigate the issue with the carrier as quickly as possible.
Once we receive the required information, our Customer Service team will review your case and provide an appropriate solution in accordance with our policies and applicable UK consumer law.
Nothing in this section affects your statutory rights.
12. Lost Packages
If your tracking information has not updated for an extended period, or your order has not arrived within the expected delivery timeframe, please contact us at:
We will work with the carrier to investigate the shipment.
If a package is confirmed as lost in transit, we will provide an appropriate solution in accordance with applicable UK consumer law.
13. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances such as:
· Severe weather
· Carrier disruptions
· Public holidays
· Peak-season demand
· Transportation disruptions
· Other circumstances beyond our reasonable control
If your order has not arrived within the expected delivery period, please contact our Customer Service team and we will assist you in checking the shipment status.
14. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at customerservice@yodolla.co.uk.
We will make reasonable efforts to accommodate your request before the order enters the fulfilment or shipping process.
Once an order has been dispatched, it may no longer be possible to modify or stop the shipment.
Any applicable cancellation or return rights after dispatch will be handled in accordance with our Return & Refund Policy and your statutory rights.
15. Returns & Refunds
Returns, cancellations, refunds, and any applicable return shipping costs are handled in accordance with our Return & Refund Policy and applicable UK consumer law.
Please refer to our Return & Refund Policy for complete information regarding return eligibility, return procedures, refund processing, and return shipping.
Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.
16. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact our Customer Service team:
Email: customerservice@yodolla.co.uk
Website: YODOLLA UK
